Having good intentions is one thing. Showing good results is a totally different manner. This is why we monitor our reply times. Our goals for reply times are presented in the table to your right.
Our average reply time, from when we receive an inquiry untill the first reply is sent, is normally below 60 minutes. This goes for all account types.
In other words, you can always help and support being fast through e-mails; and instantaneous through live chat, if our staff is online.
We also measure the quality of our support - all inquiries are followed up on with a survey that simply asks the question: Are you satisfied with the quality of the answer you got, or not?
The results are summed up and presented right here on this page, directly from our support system, Zendesk.