Deadline and process
Deadline and how to move to our 2.0 platform
We presented our major update of Ubivox, Ubivox 2, at the start of 2026. A great many customers have already moved to the new platform. We can help you the whole way, or you can do it yourself.
Every customer who moves before 31/10/2026 gets our new Pop-up Add-on free for the rest of 2026.
From Ubivox 1 to Ubivox 2
- A new and improved design.
- New options for automated emails and segmentation.
- Integration with Active Directory.
- Our new Pop-up Add-on, for informational pop-ups and styling landing pages.
- The option to work with SMS as a channel.
- Better control of user permissions, for higher data security and compliance.
How your account is moved
Technically, the update is not rolled out on your existing platform the way earlier updates were. Your activities have to be moved to the new one.
You can create your account in Ubivox 2 and start there while your activities keep running in Ubivox 1, until the new account is fully ready.
Option 1: move your account now, and get the Pop-up Add-on free
Follow our guide to setting up your account in Ubivox 2. Our system updates your new account with data from the existing one — though some of the work has to be done by hand.
Move before 31/10/2026 and you get the Pop-up Add-on free for the rest of 2026.
- Create your account.
- Create a new newsletter and get familiar with the new editor.
- Move your data with our migration tool. Existing recipients, lists, data fields, current SPF and DKIM settings and images are moved; earlier newsletters and statistics are moved as PDF. If you have not set up DKIM, you need to before you can start in Ubivox 2.
- Update the sign-up form on your website.
- Write to support to have your account and the Pop-up Add-on activated.
- If you have automations or flows running, they have to be created again. Automations have more options now, so they cannot be copied one to one.
Option 2: let us help with the move
Our support answers your general questions about moving from Ubivox 1 to 2. But even though much of the process is automatic, the manual work can be inconvenient to take on.
So we also offer to carry out the move for you. We tailor the project to what your organisation needs — beyond moving data, that can be new email templates, setting up forms, and training on the new platform.
The price starts at DKK 1,200 excluding VAT, and the work is expected to take between 2 and 6 hours, depending on what you need.
If you buy help, you also get the Pop-up Add-on free for the rest of 2026, provided you move before 31/10/2026.
Contact us to hear moreOption 3: do nothing (not recommended)
If you do nothing, your account is moved automatically: the new one is created and the existing one closed. The deadline is 31/10/2026, after which the move happens by itself if you have not done it.
We cannot recommend it. First of all, you miss the Pop-up Add-on free for the rest of 2026.
Beyond that, there is still manual work involved even when the account is moved for you. Taking control and moving when it suits you, within the deadline, gives you room to do it at your own pace.
And if you have newsletter campaigns or flows running, they are halted until the new account is set up properly.
Contact supportCEO Jeff Rasmussen on the process of moving an account (in Danish)
Note: the newsletter has to be created again, even though the video does not mention it.
Questions about the move?
Our support team is ready to answer your questions about moving from Ubivox 1 to Ubivox 2.