How to move your group account to Ubivox 2

Option 1: move your accounts now, and get the Pop-up Add-on free

Follow our guide to setting up an account in Ubivox 2. Our system updates your new account with data from the existing one — though some of the work has to be done by hand.

Move before 30/11/2026 and you get the Pop-up Add-on free until 28/2/2027.

1. Create your main account and write to us to have it activated. Then create your departments in the new account.
2. The departments create a new newsletter and get familiar with the new editor.
3. Move your data with our migration tool. Existing recipients, lists, data fields, current SPF and DKIM settings and images are moved; earlier newsletters and statistics are moved as PDF.
4. Update the sign-up forms on your websites.
5. Write to support to have your account and the Pop-up Add-on activated.
6. If you have automations or flows running, they have to be created again. Automations have more options now, so they cannot be copied one to one.

Option 2: let us help with the move

Our support answers your general questions about the move. But even though much of the process is automatic, the manual work can be inconvenient to take on.

So we also offer to carry out the move for you. We tailor the project to what your organisation needs — beyond moving data, that can be new email templates, setting up forms, and training on the new platform.

The price starts at DKK 1,200 excluding VAT and is expected to take between 4 and 10 hours, depending on the size of the group and what you need. Groups with many departments, custom templates or custom integrations may need more.

On top of that, there are many more features in the new system. Departments may want to use them in their communication with citizens and stakeholders, and we can take that into the project.

If you buy help, you also get the Pop-up Add-on free until 28/2/2027, provided you move before 30/11/2026.

Option 3: do nothing (not recommended)

If you do nothing, your accounts are moved automatically: the new ones are created and the existing ones closed. The deadline is 30/11/2026, after which the move happens by itself if you have not done it.

We cannot recommend it. First of all, you miss the Pop-up Add-on free until 28/2/2027.

Beyond that, there is still manual work involved even when the accounts are moved for you. Taking control and moving when it suits you, within the deadline, gives you room to do it at your own pace.

And if you have newsletter campaigns or flows running, they are halted until the new accounts are set up properly.